Frequently Asked Questions

Preventing Discrimination and Harassment Training Questions

Does your training meet state and/or city requirements?

This link will take you to a page outlining the state and city requirements our training addresses. You must assign your team either the employee or manager version* and the correct location during learner set up for the right course to be assigned:

https://learn.traliant.com/state-requirements/

Can I preview the standard policy included in the Preventing Harassment and Discrimination training?

Click here to download an editable version of the standard Anti-Sexual Harassment and Anti-Discrimination Policy included in the training. If your organization does not have a policy, you can use this policy and customize the language to meet your organization’s needs. If you choose to customize the policy, make sure you check the “Customized policy” box when purchasing. This is a single charge that is not dependent on the number of learners.

What if I have employees in different states? Do you have different training for different states?

Many states have passed legislation with specific guidelines and deadlines for sexual harassment prevention training. When you sign up your team, you will choose a state for each employee or manager to ensure they are getting the training required. Traliant offers versions of Harassment Prevention training that are compliant with the mandates in CA, Chicago, CT, DE, IL, ME, WA, Washington DC, and the regulations for both NY State and NYC.

What if I have employees working in countries outside the United States?

Employees working outside US borders need different anti-harassment training to address country requirements.

Canadian employees should take Preventing Discrimination & Harassment: Canada Edition
Employees working elsewhere internationally should take Preventing Discrimination & Harassment: International Edition.

Language Options

What if some of my employees need the Spanish version and others need the English version?

If you have employees that need the Spanish version, check the “Add Spanish version” option when making your purchase. This is a single charge, not dependent on the number of learners. All of your employees will be prompted to choose either the English or Spanish version when they begin their training. Offering both versions makes it easy for them to choose training in the language they are most comfortable with.

Licenses

How long are my training licenses good for?

Licenses are a 12-month subscription, so they expire 365 days/1year after purchase.
A license is deemed used as soon as your learner starts the course. This means that whether they complete the course or not, the license is no longer available to be assigned to another staff member.

Account Changes

How do I reset my account password?

Go to the My Account page
Click “Lost Your Password?”
Enter your username, it will be the email you used to set up your account, and click “Reset Password”
Look for an email from Traliant in your Inbox with a link to reset your password. Click the link and type in a new password
Use your new password to log into the My Account page

Can I add more admins to my account?

The system only manages a single administrator per account so in the event the account will need to be accessed by multiple people on your team, please use a generic name and email to set up your account, example: HR Team, hrteam@company.com.

Can I change the admin on my account?

For your protection, the account admin can only be changed by the support team at Traliant. Should you need to change the admin information, please contact support for assistance at support@traliant.com.

How do I update the credit card on my account?

When you make your next training purchase use your new credit card and save the card information before completing the purchase. Please note, as a layer of our security measures, our support team does not have access to your credit card information and therefore cannot change it for you.

Assigning Training and Modifying Learner Information

How do I assign training?

Go to the My Account page and log into your account.
Go to Learner Setup to get started.
Find the course you would like to assign in your list of courses.
Click the Add Learner option.
Enter the required information for your learner and then click the Add Learner button.
You will get a confirmation dialog box where you can complete the learner assignment or cancel.
Your staff will receive an automated email including their log in credentials directly after you assign the training. (The email notification can be resent as needed from the Learner Setup)

I assigned my employee the employee training, but they need the manager training. How do I update that?

Go to the Learner Setup page
Go to the course assigned to the learner
Click the add/show learners
Click on the edit icon on the right end of the line showing that learner’s information
An editing dialog box will open
Change the employee designation to manager
Click save

Please note, your Activity Report will still include the originally assigned course with the status of Not Started or In Progress depending on whether the learner had started the course before the correction was made.

Can I change the due date?

Training is set to be due 30 days after it is assigned. The assignment date is not editable, but the training will continue to be available for the entire 12 month subscription, so changing the due date is not necessary. You can use the resend email notification option in the Learner Set Up section to resend log in credentials to remind learners to complete the training.

How do I resend assignments to learners?

Go to the Learner Set Up page
Go to the course in your list of assigned courses
Use the resend notification email option to resend assignment emails to one, several, or all learners the course is assigned to

How do I update a learner’s information (Role/State/Email)

Go to the Learner Setup page
Go to the course assigned to the learner
Click the add/show learners
Click on the edit icon on the right end of the line showing that learner’s information
An editing dialog box will open where you can edit the information of that learner
Save the updates

Please note, your Activity Report will still include the originally assigned learner with the status of Not Started or In Progress depending on whether the learner had started the course before the correction was made.

How can I deactivate a learner that has left our organization?

Go to the Learner Setup page.
Go to the course assigned to the learner.
Click the add/show learners.
Click on the edit icon on the right end of the line showing that learner’s information.
Click the option to disable a learner. Note: the learner will no longer have access to any training and cannot be assigned new training once you have disabled them.
Make sure to save your updates before exiting.

Monitoring Training Completions

How will I know if my team completes their training?

The administrator will get a copy of the learner’s certificate of completion via email. In addition to that the administrator can:

Go to the My Account page and log into your account.
Go to Activity Report to download a report showing started and completed courses.
If you have learners who have not started or completed the assigned training, you can resend the training email notification with their log in information to remind them to complete the training.

Adding Your Policy

How do I add my policy?

After your purchase has been completed:

Go to the Learner Setup page and look for the Upload Policy prompt under the course title and expiration date.
Click Upload Policy, navigate to the pdf of your company policy, select, and click open.

The policy will be added to your course and any learner assigned will see your company policy at the end of their training.

Can I add my policy after I purchased training?

There is an additional charge of $45 to add your policy to a particular course paid at the time of purchase. You can buy an additional license through the Training Catalog and add the policy to that purchase. Once purchased, the custom policy will be available to all learners for that course.

Frequently Asked Questions

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